CEO Update on COVID-19

By March 12, 2020

Updated April 22, 2020 

As the global effort to combat COVID-19 continues, we remain committed to keeping the safety of our employees, customers, and partners at the forefront of everything we do.  

It is clear that different parts of the world are in different phases of dealing with this pandemic. Our global response team continues to operate with that in mind, to ensure we are taking steps to follow applicable guidelines set by appropriate government agencies worldwide.  

With many parts of the world still working to contain the virus, we have extended many of our policies related to remote work, travel and visitors. The vast majority of our employees will now be working remote until June 1st. This will help to continue to reduce risk at our facilities and protect employees onsite. In addition, we have extended our non-essential travel and visitor policies until June 30th. 

Throughout these challenging times, we remain committed to enabling our customers throughout the life, materials and food sciences industries to innovate and deliver on their missions to enhance human health and well-being. For additional support, we have created a Coronavirus Resource Hub to provide our valuable customer community with the most up-to-date information.  

Stay safe, be well and know that we are here for you.  

Chris O’Connell  

President and CEO at Waters Corporation 


March 12, 2020 

Dear Customers and Partners, 

At Waters, our purpose has always been centered on enhancing human health and well-being. Today, that purpose is more important than ever. As we continue to monitor the global Coronavirus pandemic, our top priority remains the health, safety and well-being of our employees, customers and partners while continuing to serve our customers and other stakeholders. We are committed to staying ahead of the curve on safety measures, while also continuing to deliver the technology, service, support and expertise you rely on Waters to provide. To that end, I would like to share a few key measures we have put in place: 

First, due to restrictions placed on travel and onsite visits, we have increased our bandwidth, capability and technology to support you remotely. At Waters we have extended our non-essential global travel restrictions until May 1 and will continually revisit this policy as time progresses.  

Second, we are limiting visitors to all our facilities and offices worldwide until April 1. While many visits can be turned into virtual meetings, we understand others need physical access to our facilities. All visitors that do come to our offices will need to fill out a screening form before being admitted. 

Third, given the technology we have at our disposal, many of us are readily able to work remotely. We have asked many of our employees around the world to work remotely until April 1. This proactive approach will help reduce risk in our facilities by protecting those that need to be in laboratories, manufacturing facilities and other capacities where remote work is not an option.  

Last, I want to reassure you we have a global business continuity team in place addressing every aspect of this dynamic situation. This team meets with me daily to ensure we are making data-driven decisions with speed and communicating with transparency.   

To all of our customers, partners and employees working day and night to manage through this pandemic, I thank you sincerely. I am truly humbled by the personal commitment, dedication and expertise all aimed at keeping us safe and healthy, especially those most vulnerable in our populations. It gives me a great sense of pride to participate in this innovative field and support each of you in your missions.  

We are all in this together, and my door is always open to you. 

Thank you,  

Chris O’Connell

Chairman and CEO at Waters Corporation


Categories: COVID-19, Leadership