Recent posts

A Day in the Life of Dipesh Mistry, Principal Service, Support, and Development Engineer

By October 23, 2017

Where does your service engineer turn if they need help? Meet Dipesh. He works in Waters’ Global Service Support (GSS) department in Wilmslow, UK. The team supports field service engineers, writes supporting documentation, and advises on service requirements for new products.

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A Week in the Life of Vicky Starkie, Customer Success Team

By October 16, 2017

Meet Vicky, who joined Waters’ Customer Success Team about two years ago with 20 years of LC-MS experience. She specializes in clinical forensic and toxicological applications supporting customers in Northern Europe.

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A Week in the Life of Ian Davidson, LC-MS System Service Engineer

By October 10, 2017

Meet Ian, an LC-MS system engineer based in the UK, who is responsible for system installs, service, and maintenance. Being a former Waters customer drives Ian’s approach to customer service and going the extra mile.

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Reducing the Frequency of Service Engineer Visits for LC-MS Maintenance to Annual Events

By October 6, 2017

Labs like King’s Liver Laboratories in London need to analyze thousands of samples with fast turnaround times, so it’s critical to have reliable LC-MS/MS instrumentation that works every day and provides accurate and precise results.

Categories: Customer Stories, Health Sciences
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A Day in the Life of Michelle Wood, R&D Toxicology Manager, Scientific Operations

By October 2, 2017

Michelle and her team are responsible for identifying high-demand assays and developing appropriate LC-MS solutions for use in toxicology.

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A Week in the Life of Mark Halifax, Senior Analytical Scientist, Systems Evaluation

By September 25, 2017

Have you ever wondered what’s required to design, build, and support an LC-MS system? Meet Mark, who works on our Systems Evaluation team.

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What’s the Key to Long-Term Success in a Food Testing Laboratory? Reliability.

By June 8, 2017

Waters Corporation and PRIMORIS Belgium… a reliable relationship It makes sense, doesn’t it? No one likes being let down; disappointed. Especially when the consequences are significant. Take, for example, a specialized food testing laboratory –… Read more >

Categories: Customer Stories, Environmental, Food, Technologies
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When You Set Reference Standards, You Need a Gold-standard Measuring Tool

By June 7, 2017

How WEQAS is expanding their capabilities with a Waters Xevo TQ-XS Many laboratories participate in external quality assurance proficiency programs, which enable them to compare their results to those of other laboratories. This is essential… Read more >

Categories: Technologies
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What Bioanalysis Zone’s New Investigator Award Says About the Future of Science: An Interview with Erin Chambers, PhD

By August 15, 2016

Dr. Erin Chambers is a Director in the Scientific Operations group at Waters Corporation. She recently served as a judge for the Bioanalysis Zone New Investigator Award. I sat down with Erin to gauge her… Read more >

Categories: General, Pharmaceutical
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In Beverly, the Shoe Fits for Bioanalysis!

By July 20, 2016

This past May, many of the nation’s leading bioanalysts gathered in New England to share ideas and explore the latest advances in mass spectrometry, liquid chromatography, and sample preparation for large molecule quantification. At Waters’… Read more >

Categories: Pharmaceutical
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