Recent posts

A Day in the Life of Dipesh Mistry, Principal Service, Support, and Development Engineer

By October 23, 2017

Where does your service engineer turn if they need help? Meet Dipesh. He works in Waters’ Global Service Support (GSS) department in Wilmslow, UK. The team supports field service engineers, writes supporting documentation, and advises on service requirements for new products.

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A Week in the Life of Vicky Starkie, Customer Success Team

By October 16, 2017

Meet Vicky, who joined Waters’ Customer Success Team about two years ago with 20 years of LC-MS experience. She specializes in clinical forensic and toxicological applications supporting customers in Northern Europe.

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A Week in the Life of Ian Davidson, LC-MS System Service Engineer

By October 10, 2017

Meet Ian, an LC-MS system engineer based in the UK, who is responsible for system installs, service, and maintenance. Being a former Waters customer drives Ian’s approach to customer service and going the extra mile.

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A Day in the Life of Michelle Wood, R&D Toxicology Manager, Scientific Operations

By October 2, 2017

Michelle and her team are responsible for identifying high-demand assays and developing appropriate LC-MS solutions for use in toxicology.

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A Week in the Life of Mark Halifax, Senior Analytical Scientist, Systems Evaluation

By September 25, 2017

Have you ever wondered what’s required to design, build, and support an LC-MS system? Meet Mark, who works on our Systems Evaluation team.

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