Where does your service engineer turn if they need help? Meet Dipesh. He works in Waters’ Global Service Support (GSS) department in Wilmslow, UK. The team supports field service engineers, writes supporting documentation, and advises on service requirements for new products.
The concept of integrated automation means that products designed for automation systems get a lot smarter – when you partner with your instrument vendor.
Tip 39: How to use the Update Retention Time (RT) function in an Empower Software Processing Method to address peaks that have been misidentified due to retention time shifts (Part 4).
Meet Vicky, who joined Waters’ Customer Success Team about two years ago with 20 years of LC-MS experience. She specializes in clinical forensic and toxicological applications supporting customers in Northern Europe.
You won’t like what we found when we tested skin lightening cosmetics that we purchased online.
Eradicating all the mosquitoes that may cause Dengue fever isn’t a realistic solution. Instead, researchers at the NUS are using advanced analytical technologies to understand what causes the virus to incubate and spread – and thus, to find a way to stop it.
Tip 38: How to use the retention time (RT) reference peak in an Empower Software Processing Method to address peaks that have been misidentified due to retention time shifts (Part 3).
Meet Ian, an LC-MS system engineer based in the UK, who is responsible for system installs, service, and maintenance. Being a former Waters customer drives Ian’s approach to customer service and going the extra mile.
Labs like King’s Liver Laboratories in London need to analyze thousands of samples with fast turnaround times, so it’s critical to have reliable LC-MS/MS instrumentation that works every day and provides accurate and precise results.
Tip 37: Working with misidentified chromatographic peaks due to retention time shifts, part 2: The Manually Identify Peaks tool