Recent posts

A Day in the Life of Dipesh Mistry, Principal Service, Support, and Development Engineer

By October 23, 2017

Where does your service engineer turn if they need help? Meet Dipesh. He works in Waters’ Global Service Support (GSS) department in Wilmslow, UK. The team supports field service engineers, writes supporting documentation, and advises on service requirements for new products.

Categories: General
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Realizing the Benefits of Fully Automated Methods for LC-MS Sample Preparation 

By October 18, 2017

The concept of integrated automation means that products designed for automation systems get a lot smarter – when you partner with your instrument vendor.

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Get Empowered: Review Window and the Processing Method | Tip #39

By October 17, 2017
Empower tip-of-the-week

Tip 39: How to use the Update Retention Time (RT) function in an Empower Software Processing Method to address peaks that have been misidentified due to retention time shifts (Part 4).

Categories: Empower Tip-of-the-Week, Technologies
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A Week in the Life of Vicky Starkie, Customer Success Team

By October 16, 2017

Meet Vicky, who joined Waters’ Customer Success Team about two years ago with 20 years of LC-MS experience. She specializes in clinical forensic and toxicological applications supporting customers in Northern Europe.

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Skin Lightening Products: Are They Cosmetics or Drugs?

By October 13, 2017

You won’t like what we found when we tested skin lightening cosmetics that we purchased online.

Categories: Chemical
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A Virus Gives Up One of Its Long-Held Secrets to Researchers at the National University of Singapore

By October 11, 2017

Eradicating all the mosquitoes that may cause Dengue fever isn’t a realistic solution. Instead, researchers at the NUS are using advanced analytical technologies to understand what causes the virus to incubate and spread – and thus, to find a way to stop it.

Categories: Customer Stories, Health Sciences
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Get Empowered: Review Window and the Processing Method | Tip #38

By October 11, 2017
Empower tip-of-the-week

Tip 38: How to use the retention time (RT) reference peak in an Empower Software Processing Method to address peaks that have been misidentified due to retention time shifts (Part 3).

Categories: Empower Tip-of-the-Week, Technologies
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A Week in the Life of Ian Davidson, LC-MS System Service Engineer

By October 10, 2017

Meet Ian, an LC-MS system engineer based in the UK, who is responsible for system installs, service, and maintenance. Being a former Waters customer drives Ian’s approach to customer service and going the extra mile.

Categories: General
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Reducing the Frequency of Service Engineer Visits for LC-MS Maintenance to Annual Events

By October 6, 2017

Labs like King’s Liver Laboratories in London need to analyze thousands of samples with fast turnaround times, so it’s critical to have reliable LC-MS/MS instrumentation that works every day and provides accurate and precise results.

Categories: Customer Stories, Health Sciences
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Get Empowered: Review Window and the Processing Method | Tip #37

By October 4, 2017
Empower tip-of-the-week

Tip 37: Working with misidentified chromatographic peaks due to retention time shifts, part 2: The Manually Identify Peaks tool

Categories: Empower Tip-of-the-Week, Technologies
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